Privacy Policy

Last Updated: March 25, 2026

InSyncK9 LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.insynck9.dog (the “Site”), use our booking system, engage our dog training, boarding, or behavioral services, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using the Site, registering for an account, booking services, or submitting information to us, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Privacy Policy, you must immediately discontinue use of the Site and our Services.

This Privacy Policy applies to all visitors, users, clients, and others who access the Site or engage with InSyncK9 LLC (“Users” or “you”). It does not apply to information collected by third-party platforms, websites, or services to which the Site may link, or to companies or individuals not owned, operated, or controlled by InSyncK9 LLC.

1. INFORMATION WE COLLECT

We collect information that you voluntarily provide to us, information automatically gathered through your use of the Site, and information from third-party sources.

1.1 Personal and Contact Information

When you register for an account, book services, complete forms, or communicate with us, we may collect:

  • Full name, email address, phone number, and mailing address;
  • Emergency contact information;
  • Preferred method and times for communication.

1.2 Pet and Service-Related Information

To provide safe, effective dog training and boarding services, we collect detailed information about your dog, including:

  • Dog’s name, breed, age, weight, sex, and photograph;
  • Veterinary contact information and medical history;
  • Vaccination records, medication schedules, and known health conditions;
  • Behavioral history, including aggression, anxiety, reactivity, or special needs;
  • Training goals, prior training experience, and household environment details;
  • Signed boarding agreements, liability waivers, and veterinary release forms.

1.3 Payment and Billing Information

When you purchase training packages, classes, or boarding services:

  • Payment information (credit/debit card details, billing address) is processed securely through Third-Party Payment Processors (e.g., Stripe, Square, PayPal). We do not store full credit card numbers or CVV codes on our servers.
  • Transaction history, invoice numbers, and payment status are retained for accounting, customer service, and legal compliance purposes.

1.4 User-Uploaded Content

You may upload documents, photos, or videos through the Site, including:

  • Veterinary records, medical forms, and behavioral assessments;
  • Training progress videos (optional, for review or auto-posting to social media);
  • Photos for identification or marketing purposes (only with explicit consent).

1.5 Automatically Collected Information

When you access the Site, we may automatically collect:

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, time and duration of visits, and other diagnostic data;
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze Site traffic, and personalize content. You may manage cookie preferences through your browser settings, though disabling certain cookies may limit Site functionality.

1.6 Information from Third Parties

We may receive information about you from:

  • Veterinary clinics or behaviorists (with your authorization);
  • Social media platforms if you interact with our profiles or enable integrations;
  • Referral partners or affiliate organizations.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for legitimate business purposes, including:

2.1 Service Delivery and Administration

  • To create and manage your account and booking profile;
  • To schedule, confirm, and provide training, boarding, or consultation services;
  • To communicate appointment reminders, service updates, policy changes, or urgent notifications;
  • To process payments, issue receipts, and manage billing inquiries;
  • To upload training videos to social media platforms (Facebook, Instagram, TikTok, YouTube) only if you explicitly enable this feature.

2.2 Safety, Health, and Welfare

  • To assess your dog’s temperament, health status, and suitability for group classes, boarding, or advanced training;
  • To respond to medical emergencies or behavioral incidents with appropriate care;
  • To share relevant information with veterinary professionals or emergency contacts when necessary for your dog’s wellbeing.

2.3 Site Improvement and Personalization

  • To analyze Site usage patterns and optimize navigation, content, and functionality;
  • To personalize your experience, such as recommending relevant training programs based on your dog’s profile;
  • To test new features, conduct surveys, and gather feedback to improve our Services.

2.4 Marketing and Communications (With Consent)

  • To send promotional emails, newsletters, or special offers about new services, events, or educational content—only if you opt-in;
  • To retarget advertisements on social media platforms based on your Site interactions (you may opt out via platform settings or by contacting us);
  • To feature client success stories, testimonials, or training videos in marketing materials—only with your prior written consent.

2.5 Legal Compliance and Protection

  • To comply with applicable laws, regulations, legal processes, or governmental requests;
  • To enforce our Terms and Conditions, protect the rights, property, or safety of InSyncK9 LLC, our clients, staff, or the public;
  • To detect, prevent, or address fraud, security, or technical issues.

3. LEGAL BASES FOR PROCESSING (GDPR/INTERNATIONAL USERS)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, we process your personal information based on:

  • Contractual Necessity: To fulfill our agreement to provide Services to you;
  • Consent: Where you have explicitly agreed to specific uses (e.g., marketing emails, social media posting);
  • Legitimate Interests: To operate, secure, and improve our Site and Services, provided your rights do not override these interests;
  • Legal Obligation: To comply with applicable laws, including health, safety, and recordkeeping requirements.

You have the right to withdraw consent at any time, though this may limit our ability to provide certain Services.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers and Processors

We engage trusted third-party vendors to perform functions on our behalf, including:

  • Payment processing (Stripe, Square, PayPal);
  • Website hosting, analytics, and security (e.g., Cloudflare, Google Analytics);
  • Email communication and scheduling tools;
  • Social media management platforms for auto-posting features.

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Veterinary and Emergency Professionals

In the event of illness, injury, or behavioral emergency, we may share your dog’s medical history, vaccination records, and your contact information with licensed veterinarians, emergency animal hospitals, or animal control authorities to ensure timely care.

4.3 Legal Requirements and Protection

We may disclose information if required by law, subpoena, court order, or governmental authority, or when we believe disclosure is necessary to:

  • Comply with legal obligations;
  • Protect the rights, property, or personal safety of InSyncK9 LLC, our clients, employees, or the public;
  • Investigate or address potential violations of our Terms, fraud, or security issues.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent Site notice of any change in ownership or use of your data.

4.5 With Your Consent

We may share information for any other purpose with your explicit, informed consent.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, analyze Site traffic, and improve functionality.

5.2 Types of Cookies We Use

  • Essential Cookies: Required for Site operation, security, and booking functionality;
  • Performance/Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics);
  • Functionality Cookies: Remember your preferences (e.g., language, location);
  • Targeting/Advertising Cookies: Used to deliver relevant ads on third-party platforms (opt-out available).

5.3 Managing Cookies

You may configure your browser to refuse cookies or alert you when cookies are being sent. However, some Site features may not function properly without essential cookies. For more information on managing cookies, visit allaboutcookies.org.

5.4 Do Not Track Signals

Our Site does not currently respond to “Do Not Track” browser signals, as no uniform standard has been adopted. We remain committed to transparency and user choice regarding data collection.

6. DATA SECURITY

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data in transit (SSL/TLS);
  • Secure storage of documents with access controls and authentication;
  • Regular security assessments and staff training on data privacy;
  • Limited employee access to personal information on a need-to-know basis.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy;
  • Comply with legal, accounting, or reporting obligations (e.g., Florida business records laws);
  • Resolve disputes, enforce agreements, or protect our legal rights.

Typical retention periods:

  • Account and booking data: Duration of client relationship + 3 years;
  • Medical/vaccination records: Minimum 3 years after last service (per veterinary best practices);
  • Payment transaction records: 7 years (for tax and audit compliance);
  • Marketing consent records: Until consent is withdrawn + 1 year for verification.

Upon request and where legally permissible, we will securely delete or anonymize your data.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access, Correction, and Deletion

  • Access: Request a copy of the personal information we hold about you;
  • Correction: Update or correct inaccurate or incomplete data;
  • Deletion: Request deletion of your data, subject to legal exceptions (e.g., outstanding balances, legal obligations).

8.2 Opt-Out and Portability

  • Marketing Communications: Unsubscribe from promotional emails via the link in any email or by contacting us directly;
  • Data Portability: Request a machine-readable copy of your data for transfer to another provider.

8.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information is collected, used, shared, or sold;
  • Delete personal information held by us (with exceptions);
  • Opt-out of the “sale” or “sharing” of personal information (we do not sell data as defined by CCPA);
  • Non-discrimination for exercising your privacy rights.

To submit a verifiable consumer request, contact us using the information in Section 12. We will respond within 45 days as required by law.

8.4 Virginia, Colorado, Connecticut, Utah, and Other State Laws

Residents of states with comprehensive privacy laws (VCDPA, CPA, CTDPA, UCPA) have similar rights to access, delete, correct, and opt-out of targeted advertising or profiling. We honor these rights where applicable.

8.5 How to Exercise Your Rights

Submit requests via:

Website: https://www.insynck9.dog

Email: info@insynck9.dog

Phone:(904) 637-9998

We may require verification of your identity before fulfilling requests to protect your privacy.

9. CHILDREN’S PRIVACY (COPPA COMPLIANCE)

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately. If we learn we have collected such data without parental consent, we will take steps to delete it promptly.

10. INTERNATIONAL DATA TRANSFERS

InSyncK9 LLC is based in the United States. If you access the Site from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers. For EEA/UK users, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) where required.

11. THIRD-PARTY LINKS AND INTEGRATIONS

The Site may contain links to third-party websites (e.g., veterinary resources, pet product retailers) or integrate with external platforms (Facebook, Instagram, TikTok, YouTube) for video sharing or authentication. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review their privacy policies before providing any personal information.

Social Media Auto-Posting Feature: If you enable automatic video uploads to social platforms, your content will be subject to those platforms’ terms and privacy policies. We transmit videos via secure APIs but do not control how platforms store, use, or share that content.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, Services, or legal requirements. The “March 25, 2026” date at the top of this page will indicate when revisions were made.

Material changes (e.g., new data collection purposes, significant sharing practices) will be communicated via:

  • Email notification to registered users;
  • Prominent notice on the Site prior to the effective date.

Your continued use of the Site or Services after the effective date constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

InSyncK9 LLC

Attn: Privacy Officer / Randy Cabrera

417 W 25th St

Jacksonville, FL 32206

United States

Website: https://www.insynck9.dog

Email: info@insynck9.dog

Phone: (904) 637-9998

For California residents exercising CCPA rights, you may also designate an authorized agent to submit requests on your behalf with proper written authorization and verification.

14. ACKNOWLEDGEMENT

BY USING THIS SITE AND ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND HOW YOUR INFORMATION WILL BE COLLECTED, USED, AND SHARED, AND AGREE TO THESE PRACTICES. YOU FURTHER ACKNOWLEDGE THAT CERTAIN INFORMATION (E.G., PET HEALTH DATA, BEHAVIORAL HISTORY) IS NECESSARY FOR US TO PROVIDE SAFE, EFFECTIVE TRAINING AND BOARDING SERVICES.